Refund policy

Last updated: October 15, 2026

Thank you for shopping at dentrun.shop. We want you to be satisfied with your purchase. This policy outlines the process for returns and refunds.

Company Information
Business Name: SUZHOU DANDILIAN TRADING CO., LTD.
Business Address: FOURTH FLOOR, NO. 577, SHIZI ST, SUZHOU, JS 215000, China
Contact Email: service@dentrun.shop

Please note that the address above is our registered business address only. It is not a return address. Do not send returns to this address. A return shipping address will be provided only after your return request is approved.

Return Window
You may request a return within 30 days of the delivery date. To be eligible for a return, the item must be unused, unwashed, and in its original condition with all tags and packaging intact.

Non-Returnable Items

  • Items that have been worn, washed, or damaged by the customer
  • Items missing original tags or packaging
  • Items returned after the 30-day window

How to Initiate a Return

  1. Contact us at service@dentrun.shop with your order number and the reason for the return.
  2. Our team will review your request and, if approved, provide you with a return shipping address and instructions.
  3. Ship the item back using a trackable shipping method. We recommend using a service that provides delivery confirmation.

Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to our error (wrong item sent, defective product, or damaged in transit).
In cases of our error, we will provide a prepaid return label or reimburse reasonable return shipping costs.

Refunds
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
If approved, a refund will be issued to your original payment method within 5–10 business days. Shipping fees are non-refundable unless the return is due to our error.

Exchanges
We currently do not offer direct exchanges. If you need a different size or color, please return the original item and place a new order.

Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us at service@dentrun.shop within 7 days of delivery with photos of the issue. We will arrange a replacement or refund at no additional cost to you.

Customer Service Hours
Monday to Friday, 9:00 AM – 5:00 PM Eastern Time.

If you have any questions about returns or refunds, please contact us at service@dentrun.shop.